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Privacy Policy

Privacy Policy – GDPR

Pensione Lungomare takes your privacy very seriously and is committed to protecting it in accordance with the highest standards of data protection and the General Data Protection Regulation (EU) 2016/679 (hereinafter “GDPR”).

Data Controller

Responsible for data processing is:
Pensione Lungomare
Andlauerstrasse 7, 4057 Basel, Switzerland
Email: pensione.lungomare@gmail.com

Personal Data We Collect

During your stay or when you contact us through our website, we may collect the following personal data:

  • Name and surname

  • Email address

  • Telephone number

  • Booking details (dates of stay, number of guests)

We do not collect sensitive personal data.

Purposes of Processing

Your personal data is used exclusively for:

  • Managing and responding to booking requests

  • Communicating with you regarding your stay

  • Fulfilling our legal obligations (e.g. guest registration required by Swiss regulations)

  • Improving our services and guest experience

We will not use your data for any other purpose without informing you in advance and obtaining your consent where required.

Legal Basis for Processing

The processing of your personal data is based on:

  • Your consent (Article 6(1)(a) GDPR)

  • The need to perform a contract (Article 6(1)(b) GDPR)

  • Legal obligations applicable to accommodation providers (Article 6(1)(c) GDPR)

Data Sharing

Your data may be processed by trusted third parties (e.g. IT service providers, booking platforms) who support us in operating our services. These partners receive only the necessary data and are contractually bound to respect confidentiality and GDPR compliance.

We do not sell, rent, or disclose your personal data to third parties for commercial purposes.

Data Security

We apply strict security measures to protect your personal data against unauthorized access, misuse, alteration, or accidental loss.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes described above, or as required by Swiss law (e.g. guest registration records). After that, your data is securely deleted.

Your Rights under GDPR

As a data subject, you have the right to:

  • Access your personal data and receive a copy

  • Request correction of inaccurate data

  • Request deletion of your data (“right to be forgotten”)

  • Restrict or object to processing in certain cases

  • Withdraw your consent at any time

  • Request portability of your data

To exercise your rights, you can contact us at pensione.lungomare@gmail.com. We will respond within one month of receiving your request.

External Links

Our website may contain links to other websites (e.g. local attractions, restaurants, booking platforms). Please note that we are not responsible for the privacy practices of these external websites. We recommend checking their own privacy policies.

Complaints

If you believe that the processing of your personal data violates the GDPR, you have the right to file a complaint with the Swiss Federal Data Protection and Information Commissioner (FDPIC) or another competent supervisory authority.